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Help

  1. Is there a charge for using BoB National?
  2. How can I check if my institution has an ERA+ licence?
  3. Which institutions subscribe to BoB National?
  4. What features were added to the BoB National in the Autumn 2013 upgrade?
  5. I am a new BoB user. Where do I start?!
  6. Does BoB National work on any computer?
  7. Can I download material from BoB National?
  8. Can I upload material to BoB National?
  9. Can I use BoB National off campus?
  10. How do I search for programmes already in the archive?
  11. How do I search for BBC archive material?
  12. Can I play BBC archive material immediately?
  13. Can I search for other users’ playlists?
  14. Can I search BoB National through my university search engine?
  15. How do I record a programme?
  16. How many recordings can I make per day?
  17. Where do I retrieve my recordings?
  18. What is “My BoB”?
  19. Can I add notes/comments to my programmes and clips?
  20. Can I make playlists that no on else can see?
  21. How do I update my personal details?
  22. Why do you ask for my email address?
  23. How do I make a clip?
  24. Can I make multipart clips?
  25. Can I use BoB National with an iPad or mobile device?
  26. Can I use a clip from BoB National in my presentation?
  27. I don’t want to stream a programme. Is there a way I can access a physical copy?
  28. What should I do if the programme selected does not play?
  29. We’re thinking of subscribing to BoB National. Where can I find information about how other institutions use it?
  30. We’re current users. Where can we find promotional material for BoB National to use internally within our institution?
  31. Can I share my programmes and clips?
  32. How do I use the Programme Guide?
  33. What channels are available to record?

  

1. Is there a charge for using BoB National?

There is a flat fee for each institution to use BoB National. View subscription information here. To subscribe to BoB National institutions must hold an ERA+ licence and BUFVC membership.

2. How can I check if my institution has an ERA+ licence?

You should be able to find this out within your institution or you can contact the Educational Recording Agency directly and they can tell you.

3. Which institutions subscribe to BoB National?

Currently over 60 higher and further education institutions subscribe to BoB National – view current subscribers here.

4. What features were added to BoB National in the January 2014 upgrade?

To view a full list of new features and content added to BoB National see our blog post.

5. I am a new BoB user. Where do I start?!

BoB is a very user-friendly and intuitive system, so you may find you can start straightaway. However, for guidance on the key features of BoB National, take a look at our video tutorials.

6. Does BoB National work on any computer? 

This website does work on any computer, as long as you have one of the following browsers installed:

Internet Explorer 10 (or later)

Mozilla Firefox 26 (or later)

Safari 5  (or later)

Google Chrome 31 (or later)

Earlier versions of these browsers may work with BoB National but are not supported. 

7. Can I download material from BoB National?

This functionality is not currently available. For further information, please send an email to bob@bufvc.ac.uk.

8. Can I upload material to BoB National?

It may be possible to upload material in the future, but this functionality is not currently available. For further information, please send an email to bob@bufvc.ac.uk.

9. Can I use BoB National off campus?

Yes. BoB National operates under the terms and conditions of the ERA+ licence. This allows qualifying members of subscribing institutions access to BoB from anywhere on UK Mainland.

10. How do I search for programmes already in the archive?

Click on the “search” link. You can choose to search for individual programmes and clips or playlists. Enter your keywords and click search. BoB National searches the title, metadata and transcripts as well as EPG data (for future programmes) and BBC archive data to give a fully comprehensive set of results. Using the filters you can narrow a broad search to your specifications.

11. How do I search for BBC archive material?

Click on the “search” link. Enter your keywords and click search. BoB National automatically searches the title, metadata and transcripts of existing programmes as well as EPG data (for future programmes) and BBC archive data to give a fully comprehensive set of results. You can then filter your results using the facets down the left hand side of the screen. Clicking "Available to order" will show you matching programmes from the BBC Archive. 

12. Can I play BBC archive material immediately?

No, selecting a programme from the BBC archive puts the programme in a transcoding queue which can take as long as 12 hours to get through. Expect to wait at least a couple of hours before it is ready

13. Can I search for other users’ playlists?

Yes. You can search through all the playlists in BoB National that have not been made private. You can do this via the search box - there is a button to search playlists.

14. Can I search BoB National through my university search engine?

Please check with your library administrator. It is possible to harvest programme titles and keep the information up to date using the RSS feed. However this search will not be as powerful as BoB National’s own search engine (which includes programme transcripts in its search) and will not include programmes that are available from the BBC archive.

15. How do I record a programme?

To record a programme you must be logged into BoB National. Standard users are limited to five new recording requests per day. To set up a new recording you can access the calendar using the “programme guide” link. You can scroll forwards through the calendar to look for future recordings or go backwards to access the buffer. Or you can use the search bar to look for programmes using keywords. Filter the results to “recordable” to show future broadcasts only. Clicking on the "request programme" link will start a recording request. Confirm and wait for BoB National to deliver the completed recording to your My BoB.

16. How many recordings can I make per day?

No more than 5 new recording requests per day will be accepted from individual accounts. However, users may view/listen to as many programmes from BoB as they require at any time. Please note: BoB administrators can create larger request lists.

17. Where do I retrieve my recordings?

Any programmes that you record are automatically added to your "My Programmes" in your MyBoB. Clips that you create will be listed in your "My Clips". You can also add programmes that are already in the archive to your MyBoB from the search results by clicking on the "add to playlist" link of your desired programme.

18. What is “My BoB”?

My BoB is your individual workspace within BoB National. Everything that you record is automatically sent to this area. You can also add other existing programmes to playlists in your My BoB. From here, you can create clips of your programmes, create playlists of those clips, and add comments and descriptions to the playlists. You can also update your personal details here.

19. Can I add notes/comments to my programmes and clips?

Yes you can. On the programme player page, there is a tab field for comments. Any offensive/incorrect comments will be removed. Please see our moderation policy for more details. To add a description/comment to a clip, you must put it in a playlist and use the edit playlist function.

20. Can I make playlists that no one else can see?

When you create a playlist, it is automatically set as public. If you do not want other users to access it, select the playlist and click on the “Make private” link.

21. How do I update my personal details?

If you are authenticating using a university username and password, you will need to contact your local administrator for changes to your password. You can update the details that BoB National stores for you in the preferences section of your My BoB.

22. Why do you ask for my email address?

Users who access BoB National using a SSO account can do so anonymously. It is beneficial for you to add your email address so that your saved collections of programmes, clips and playlists can be recovered easily. We can also keep you up to date on the latest BoB National news

23. How do I make a clip?

To create a clip, go to the programme player page. Below the player is a button “create clip”. When you click on this, you will notice the timebar along the bottom of the player has changed. If you were already playing the programme, a small blue line will appear from the point you were watching. You can adjust the start and finish points of the blue line by dragging it to your desired location. When you have finished selecting the part you would like to clip, simply click “add clip to MyBoB” at the bottom of the page and select the playlist you want to put it in.

24. Can I make multipart clips?

Yes you can create a number of clips from the same programme and these can be compiled to form one clip. Please note, the clips must be in order they were shown in the programme.

25. Can I use BoB National with a handheld device or smartphone?

Yes. All programmes added to the archive after the upgrade will immediately be compatible with iOS handheld devices. For programmes recorded prior to the upgrade it may be possible to create a compatible copy by converting the existing file, but at a reduced quality. All such requests must come from an Administrator. 

26. Can I use a clip from BoB National in a presentation?

Yes. The URL’s for programmes and clips are permanent so you can easily copy and paste the link into your presentation. For a more sophisticated look- or if you want to embed a programme or clip in a VLE, there is also an embed code for each programme and clip. It is available from the programme player page.

27. I don’t want to stream a programme. Is there a way I can access a physical copy?

To access a physical copy of a programme, check whether your institution's information/library services can supply one as copies can be recorded locally under their standard ERA licence. If they cannot assist, you are advised to access the BUFVC's radio and television listings database TRILT, which offers a licensed process to order copies of formerly broadcast content from the present day back to 1998.

28. What should I do if the programme selected does not play?

If your programme does not play please check the following:

If the programme is still not playing despite the above, please send an email to bob@bufvc.ac.uk including the URL link for the rogue programme.

29. We’re thinking of subscribing to BoB National. Where can I find information about how other institutions use it?

Video and print case studies for both higher and further education can be found here.

30. We’re current users. Where can we find promotional material for BoB National to use internally within our institution?

Administrators can request promotional material by contacting Helen via email: bob@bufvc.ac.uk

31. Can I share my programmes and clips?

Yes. Beneath the programme player there are two buttons that help you to share programmes and clips with other BoB National users. The first is the "Embed" button. Within it are the following options: 

Universal URL: This is the most common link you should use for general sharing. Please note that users will need to be authenticated (logged in) to view or hear material on our website.

WAYFless URL: This is the same as the universal URL, with the addition of your institution's IDP details. This means that when the user is not logged in, they are taken to the login page of your institution, bypassing the stage where the system asks you "Where are you From?"

Embed as Code: This is the code you should use for embedding the player in a VLE or webpage. It is compatible with both Blackboard and Moodle.

You can also tweet the universal url using the "tweet" button which is also located beneath the player.

32. How do I use the programme guide?

The Programme Guide contains tiles for all programmes that are in the archive, available from the BBC Archive, the BoB buffer and future listings. To navigate you need to click anywhere within the grid and drag in the desired direction. Scrolling vertically will reveal more channels and you can scroll horizontally through time. The colour of the programme tile represents the status of that programme:

Grey: Available to record

Red: Scheduled to record, but not yet broadcasted

Amber: Scheduled to record and in the transcoding queue (programmes can take up to 12 hours from the end of broadcast to become available for streaming) 

Green: Available to watch now

To access a programme tile, click directly on the text and follow the on screen instructions.

33. What channels are available to record?

We are currently capturing 67 channels from a mixture of freeview and freesat television channels. There are 10 channels available in Foreign languages. This is subject to change. For the full listings please see Channel list.

More questions? Please send an email to bob@bufvc.ac.uk